Volunteers are to relate with our clients and their companion
animals in a kind manner, with common sense and concern for
both the client’s well being and the animal's safety
and their own safety. Appropriate and humane methods of handling
and restraint must be used at all times.
Representation: Volunteers should represent
The Pet Project in a helpful, friendly and professional manner
at all times. Our existence and effectiveness is dependent
upon the goodwill of the community. The impression people
form of the organization may be based on their contact with
volunteers. For this reason, it is important for volunteers
to represent The Pet Project in a positive manner and promote
the beliefs and services of the organization.
Media Contact: The image that The Pet Project
holds in our community is strongly affected by our portrayal
in the media. For that reason it is extremely important that
the media receives accurate and appropriate information regarding
THE PET PROJECT. At no time should a volunteer contact or
address the media without prior approval from the Executive
Director. Any volunteer who does not receive prior approval
may be asked to resign.
Knowledge: When in doubt about a client or
companion animal’s status or behavior, always consult
a staff member before interacting with that client or their
companion animal. At the Volunteer orientation, you will learn
about The Pet Project’s history, services, beliefs,
and organization, however, if you are unable to answer a client’s
question or an inquiry from the public, please refer the clients
to their case manager and the public to the Executive Director.
Volunteers should never risk giving incorrect information.
Accidents and Injuries: Any accidents or
injuries occurring on the job must be reported to the Volunteer
Coordinator within 24 hours and an Accident Report must be
completed. Animal bites must be reported to staff immediately
and the animal identified. State law requires the shelter
to place the animal in confinement for 10 days for rabies
observation. After staff has been notified, the Shelter Manager
must be notified and the volunteer will be taken to the Emergency
Room for proper treatment of the bite.
Attire: Volunteers must wear appropriate
attire at all times. When working with animals it is best
to wear closed, rubber soled shoes and long pants. Clothes
should be clean and neat and presentable to the public.
Smoking:. Smoking in the building or when
dealing with the public anywhere on the premises is strictly
prohibited. Smoking is only permitted outside, away from the
Telephone Calls: Please keep personal calls
to a minimum. Unless The Pet Project is given written permission,
we will never release a volunteer’s telephone number
or address to anyone outside of the organization.
Friends of Volunteers: Volunteers may not
bring friends to assist them with their jobs unless they have
received prior permission from the Volunteer Coordinator.
Even with permission, a friend may only assist one time. After
that the individual should attend the orientation and become
an active volunteer if he/she is interested in supporting
The Pet Project.